Each Juke & Ember candle is carefully inspected and securely packaged before shipment to help ensure it arrives safely.Orders are typically processed within 4–6 business days. Processing time is separate from the carrier’s shipping/transit time. Once your order ships, tracking information will be provided when available.During periods of extreme heat, additional protective packaging may be used to help protect your candles during transit. Carrier delays and weather-related delays may occur after an order leaves our care.

Please double-check your shipping address before submitting your order. Juke & Ember Candle Co. is not responsible for delays or delivery issues caused by an incorrect address provided at checkout.

If your package arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the product and packaging.

RETURN & REFUND POLICY

Because each Juke & Ember candle is handcrafted and made in limited quantities, all sales are final. We do not accept returns or exchanges for changes of mind, fragrance preferences, or natural variations in handcrafted products.

If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery. Include your order number and clear photos of the product and packaging so we can review the issue.

If your claim is approved, we will provide an appropriate replacement or refund. Shipping charges are non-refundable unless the error was made by Juke & Ember Candle Co.

Juke & Ember Candle Co. reserves the right to review each damage or order issue individually.

Each Juke & Ember candle is handcrafted in small batches with attention to detail, character, and scent. Because our candles are individually crafted, slight variations in color, texture, finish, and appearance may occur. These natural differences make each candle uniquely yours.

Candle Care: Always place your candle on a stable, heat-resistant surface away from drafts, children, pets, and flammable materials. Never leave a burning candle unattended. Trim the wick to approximately 1/4 inch before each burn. For sculptural candles, we recommend placing the candle on a heat-safe tray or dish to catch melted wax.

Handcrafted with care by Juke & Ember Candle Co.